Order Policy
Pricing
Method of Payment
Order Processing Policy
Sales Tax
Shipping Policy
Return Policy
Restocking Policy

Terms of Use

Privacy Statement

Questions? Contact us at shopredheart@coats.com

Order Policy

Prices on the internet will be honored as long as the items are still available (except items offered by a third party vendor).

We will ship to locations in the United States and Canada only. Shipping & Handling Charges are as follows:

Pricing

Pricing is in US currency only. Shipping and handling are separate.

Method of Payment

Red Heart and Coats & Clark are committed to providing the most secure on-line shopping experience possible. Your credit card and purchase are safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how shopredheart.com maintains your privacy and security, please refer to our Privacy Statement.

When you finish adding items to your shopping cart, simply click on Proceed to Checkout and fill in the required information including method of payment. Once your transaction is complete, you will receive an email to confirm your purchase.

Your credit card information is perfectly safe on shopredheart.com. The personal information you enter when you set up an account cannot be viewed without your Email Address and Password.

Order Processing Policy

After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed. If you are paying by credit card, your order will be shipped within 3 business days after receipt.

Sales Tax

Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped.

Shipping Policy

Although certain restrictions apply, ShopRedHeart.com ships to all states, including Alaska and Hawaii. We also ship to Military APO / FPO addresses and P.O. Boxes. We use UPS and US Postal Service for all shipping destinations in the United States, with the exception of orders sent to US Post Office boxes. These will be sent by the US Postal Service. At checkout, you can generally choose from two delivery methods for your Standard Ship items: Standard Ground Shipping or Second Day Shipping.

Please Note: All orders are packaged and shipped out within 3 business days (Monday-Friday) of receiving your order. When you chose a delivery route, it is intended to expedite your delivery time. We still need time to prepare and package your order - the expedited delivery time will start once the order leaves our facility. If you choose expedited delivery and you place your order after noon Friday, Saturday or Sunday, your order will still need two business days of the next week to process through our system.

Standard Ground Shipping

Standard Ship Items sent by Standard Ground Shipping will typically arrive within three to eight business days after leaving the warehouse. Most orders leave the warehouse in 48-72 hours. Business days are Monday-Friday, excluding federal holidays within the United States.

Second Day Shipping

The delivery of most Standard Ship Items can be upgraded to Second Day Shipping. Items shipped using the Second Day Shipping method usually arrive two business days after leaving the warehouse. Most orders leave the warehouse in 48-72 hours. Business days are Monday-Friday, excluding federal holidays within the United States.

UPS requires a street address. Addresses with only a PO Box will be sent by USPS Priority Mail.

Return Policy
General Questions

Our first priority is your satisfaction with your purchases and our products. If there are any discrepancies in your order or your shipment, please email shopredheart@coats.com or call 1-888-505-3475

Product Questions or Concerns

The Consumer Services staff at Red Heart and Coats & Clark's is ready to answer your questions about Red Heart, Susan Bates, TLC, J P Coats, South Maid, JP Coats Royale, Aunt Lydia, Crown, Anchor, Coats or Coats & Clark products. At Coats & Clark the quality of our products is guaranteed. If you have questions regarding our branded products as stated above, or would just like more information about Coats & Clark's products, please contact our Consumer Services Department online or at the address below:

Coats & Clark
Consumer Services
P.O. Box 12229
Greenville, SC 29612-0229
(800) 648-1479

Do not use this contact information for shipping or order problems.

If you have questions or concerns about products not provided by Red Heart or Coats & Clark – please contact shopredheart@coats.com

Restocking Policy

We do not charge a restocking fee.

Thank you for shopping at shopredheart.com.

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