Order Policy
Pricing
Method of Payment
Order Processing Policy
Sales Tax
Shipping Policy
Return Policy
Restocking Policy

FAQ

Terms of Use

Privacy Statement

Questions? Check out our FAQ page or Contact us at shopredheart@coats.com

Order Policy

Please submit your order at shopRedHeart.com, we are not able to process orders via telephone. After you submit your order, you will receive a computer-generated confirmation that your order was placed. Please check your spam/junk folder if you do not see this email within 5 minutes of completing your order. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

At this time we do not process backorders. If your item is out of stock at the time of fulfillment we will cancel the out of stock product, ship the balance of your order, adjust your order total, and send you a Ship Confirmation email notifying you of the change. You will need to place a new order if you still need the item when it is back in stock.

If the item(s) you order are out of stock at the time of fulfillment we will cancel the order to stop the hold on your funds. If you have not received a Ship Confirmation email within 4 business days and you have verified the Ship Confirmation email is not in your spam/junk folder, please log into your ShopRedHeart.com Account to confirm your order is still active. If it has been cancelled, and you did not request the cancellation, we did not have enough of the item(s) you ordered. Please watch for the item(s) to return to the In Stock status and place a new order.

Click your country below for international shipping rates. Domestic shipping & handling charges are as follows:

Other Countries
Pricing

Pricing is in US currency only. Shipping and handling are separate.

Method of Payment

Red Heart and Coats & Clark are committed to providing the most secure on-line shopping experience possible. Your credit card and purchase are safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how shopredheart.com maintains your privacy and security, please refer to our Privacy Statement.

When you finish adding items to your shopping cart, simply click on Proceed to Checkout and fill in the required information including method of payment. Once your transaction is complete, you will receive an email to confirm your purchase.

Your credit card information is perfectly safe on shopredheart.com. The personal information you enter when you set up an account cannot be viewed without your Email Address and Password.

Order Processing Policy

After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

Sales Tax

Sales Tax (if applicable) will be calculated based on the State or Province to which the merchandise is shipped.

Shipping Policy

Although certain restrictions apply, ShopRedHeart.com ships to all states, including Alaska and Hawaii. We also ship to Military APO / FPO addresses and P.O. Boxes. We typically use USPS for our standard shipping method, as well as for all Military APO / FPO addresses and P.O. Boxes, and UPS for our expedited 2 day shipping method (orders being shipped to a Military APO / FPO address or P.O. Box cannot be shipped expedited 2 day). At checkout, you can generally choose from two delivery methods for your Standard Ship items: Standard Shipping (USPS) or Second Day Shipping (UPS).

Please Note: Most orders are packaged and shipped out within 3 business days (Monday-Friday) of receiving your order. When you chose a delivery route, it is intended to expedite your delivery time. We still need time to prepare and package your order - the expedited delivery time will start once the order leaves our facility. If you choose expedited delivery and you place your order after noon Friday, Saturday or Sunday, your order will still need two business days of the next week to process through our system.

Standard Ground Shipping

Standard Ship Items sent by Standard Shipping will typically arrive within three to ten business days after leaving the warehouse. Most orders leave the warehouse in 48-72 hours. Business days are Monday-Friday, excluding federal holidays within the United States.

Second Day Shipping

The delivery of most Standard Ship Items can be upgraded to Second Day Shipping. Items shipped using the Second Day Shipping method usually arrive two business days after leaving the warehouse via UPS. Most orders leave the warehouse in 48-72 hours. Business days are Monday-Friday, excluding federal holidays within the United States.

UPS requires a street address. Addresses with only a PO Box will be sent by USPS Priority Mail.

Return Policy

Please package the items, unopened and unused (for yarn this pertains strictly to the paper wrapper around each skein), in a box with a copy of the original packing slip or a copy of the Ship Confirmation email and send them to;

Red Heart Returns
165 Cottage Grove SW
Grand Rapids, MI 49507

NOTE: Full refunds will be issued for merchandise returns that have been received within 50 days of the date your order shipped. Shipping charges are not refundable and you are responsible for the return shipping charges. Please allow up to 5 business days from the time your package is received for processing.

Questions? Please email shopredheart@coats.com for details.

Restocking Policy

We do not charge a restocking fee.

Thank you for shopping at shopredheart.com.

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