Please submit your order at shopRedHeart.com, we are not able to process
orders via telephone. After you submit your order, you will receive a
computer-generated confirmation that your order was placed. Please check your
spam/junk folder if you do not see this email within 5 minutes of completing
your order. If there are extra shipping, handling or other charges for your
order, we will let you know the amount when the order is confirmed.
At this time we do not process backorders. If your item is out of stock at the
time of fulfillment we will cancel the out of stock product, ship the balance
of your order, adjust your order total, and send you a Ship Confirmation
email notifying you of the change. You will need to place a new order if you
still need the item when it is back in stock.
If the item(s) you order are out of stock at the time of fulfillment we will
cancel the order to stop the hold on your funds. If you have not received a
Ship Confirmation email within 4 business days and you have verified the Ship
Confirmation email is not in your spam/junk folder, please log into your
to confirm your order is still active. If it has been cancelled, and you did not
request the cancellation, we did not have enough of the item(s) you ordered.
Please watch for the item(s) to return to the In Stock status and place
a new order.